A legal disclaimer

Refund & Returns Policy

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Genies Lotus
Last Updated: 26/05/2026

At Genies Lotus, we want you to love your purchase. If you are not completely satisfied with your order, we are here to help.

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Returns Eligibility

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We accept returns for eligible items within [14/30] days of delivery.

To qualify for a return, items must:

• Be unworn and unused

• Be in their original condition

• Have all original tags attached

• Be returned in original packaging where possible

• Show no signs of washing, damage, alteration, or excessive wear

We reserve the right to refuse returns that do not meet these conditions.

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Non-Returnable Items

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The following items are not eligible for return or refund unless faulty:

• Sale or clearance items

• Gift cards

• Final sale items

• Personalised or custom-made products

• Earrings, undergarments, or other hygiene-sensitive items where applicable

How to Request a Return

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To initiate a return, please contact us at:

Email: genieslotus@gmail.com

Please include:

• Your order number

• Your full name

• The item(s) you wish to return

• Reason for return

If your return request is approved, we will provide instructions for returning your item.

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Return Shipping

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Customers are responsible for return shipping costs unless:

• The wrong item was sent

• The item arrived damaged or defective

We recommend using a tracked shipping service, as we are not responsible for returns lost in transit.

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Refunds

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Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method

• Processing times may vary depending on your payment provider

• Original shipping costs are non-refundable unless the return is due to our error

Please allow [5–10] business days for refunds to appear in your account after processing.

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Exchanges

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We currently [offer/do not offer] exchanges.

If exchanges are offered:

• Exchanges are subject to product availability

• Customers may request a different size or item within the return eligibility period

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Faulty or Incorrect Items

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If you receive an item that is faulty, damaged, or incorrect, please contact us within [7] days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the item and packaging where applicable

We will work with you to resolve the issue as quickly as possible.

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Late or Missing Refunds

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If you have not received your refund after the stated processing period:

1. Check your bank account again

2. Contact your payment provider or bank

3. Contact us if the issue persists

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Contact Us

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For any questions regarding returns or refunds, please contact:

Genies Lotus
Email: genieslotus@gmail.com
Website: https://www.genieslotus.com