Terms and Conditions

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Genies Lotus

Welcome to Genies Lotus (“Company,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website and services, including the purchase of products from our online store.

By accessing our website or placing an order, you agree to be bound by these Terms.

 

1. About Our Brand

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Genies Lotus designs and sells newly manufactured clothing inspired by vintage fashion aesthetics, silhouettes, and eras.

All items sold are new garments unless otherwise stated.

 

2. Eligibility

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By using this website, you confirm that:

• You are at least 18 years old, or

• You are using the website with the consent of a parent or legal guardian.

You agree to provide accurate and complete information when placing orders or creating an account.

 

3. Products & Product Information

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We aim to display our products as accurately as possible, including:

• Colors

• Sizing

• Fabric details

• Product descriptions

However:

• Colors may vary slightly depending on your screen or device settings.

• Measurements may vary slightly due to manufacturing tolerances.

We reserve the right to:

• Modify or discontinue products at any time

• Limit quantities available for purchase

• Refuse orders at our discretion

 

4. Pricing & Payments

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All prices are listed in British Pounds and are subject to change without notice.

Applicable taxes, shipping fees, and duties will be calculated at checkout where required.

We accept payment through approved third-party payment providers. By submitting payment information, you represent that you are authorized to use the payment method provided.

 

5. Orders

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After placing an order, you will receive an order confirmation email. This confirmation does not guarantee acceptance of the order.

We reserve the right to:

• Cancel or refuse any order

• Limit purchase quantities

• Request additional verification before processing an order

If an order is canceled after payment has been processed, a refund will be issued to the original payment method.

 

6. Shipping & Delivery

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Shipping estimates are provided for convenience only and are not guaranteed.

We are not responsible for delays caused by:

• Couriers

• Customs clearance

• Weather events

• Carrier disruptions

• Incorrect shipping information provided by the customer

Customers are responsible for any applicable customs duties or import taxes.

Risk of loss transfers to the customer upon delivery to the shipping carrier.

 

7. Returns & Exchanges

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We want you to be satisfied with your purchase.

Items may be returned or exchanged within 30 days of delivery provided that:

• Items are unworn and unused

• Original tags are attached

• Items are returned in original packaging

• Items show no signs of damage, washing, or alteration

The following items may not be eligible for return:

• Sale items

• Gift cards

• Final sale products

• Intimate garments or accessories where applicable

Customers are responsible for return shipping costs unless the item received was defective or incorrect.

Refunds will be processed to the original payment method once returned items have been inspected and approved.

 

8. Sizing & Fit Disclaimer

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Our designs may reflect vintage-inspired cuts and tailoring, which can differ from contemporary sizing standards.

Customers are encouraged to review:

• Size charts

• Garment measurements

• Product descriptions

before purchasing.

We are not responsible for improper fit resulting from failure to review sizing information.

 

9. Intellectual Property

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All content on this website, including but not limited to:

• Logos

• Branding

• Product names

• Graphics

• Photography

• Website content

• Designs

is the property of Genies Lotus and is protected by intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

 

10. Prohibited Use

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You agree not to:

• Use the website for unlawful purposes

• Interfere with website security or operations

• Attempt unauthorized access to systems or accounts

• Upload malicious software or harmful code

• Use our content or products for unauthorized commercial purposes

We reserve the right to terminate access to users who violate these Terms.

 

11. Limitation of Liability

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To the fullest extent permitted by law, Genies Lotus shall not be liable for:

• Indirect or consequential damages

• Loss of profits or revenue

• Delays or interruptions in service

• Damages arising from use of the website or products

Our total liability for any claim shall not exceed the amount paid for the relevant order.

 

12. Disclaimer

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All products and services are provided “as is” and “as available” without warranties of any kind, except as required by applicable law.

We do not guarantee:

• Continuous website availability

• Error-free operation

• That the website will be free of viruses or harmful components

 

13. Privacy

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Your use of our website is also governed by our Privacy Policy, which explains how we collect and use personal information.

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14. Governing Law

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These Terms shall be governed by and interpreted in accordance with the laws of United Kingdom

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of United Kingdom.

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15. Changes to These Terms

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We reserve the right to update or modify these Terms at any time without prior notice.

Changes become effective immediately upon posting to the website.

Your continued use of the website constitutes acceptance of any revised Terms.​

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16. Contact Information

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For questions regarding these Terms, please contact:

 Genies Lotus
Email: genieslotus@gmail.com
Website: https://www.genieslotus.com